Last updated: 11 October 2026

Hickmott Plant Services Limited (“we”, “us” or “our”) respects your privacy. This policy explains how we collect, use and protect personal information when you visit hickmottplantservices.co.uk, contact us or use our services.

Who we are

Hickmott Plant Services Limited is the organisation responsible for the personal information described in this policy.

Email: [email protected]
Telephone: 07475 772377
Registered address: F2 East Court, Enterprise Road, Maidstone, Kent, England, ME15 6JF

You can contact us using the details above if you have a question about this policy or how we use your information.

Information we may collect

Depending on how you interact with us, we may collect:

• Your name, business name, job title and contact details.
• Details you provide in an enquiry, quote request, email or phone call.
• Information about your machinery, equipment, job requirements and service location.
• Service records, diagnostic findings, job reports and related photographs.
• Customer, quotation, order, invoice and payment records.
• Technical information about your visit to our website, such as your IP address, browser, device and pages visited, where collected through server logs, cookies or similar technologies.

Please avoid sending us personal information that is not needed for your enquiry or service.

How we use your information

We use personal information to:

• Respond to enquiries and provide quotations.
• Arrange and carry out maintenance, repairs, breakdown support and other services.
• Prepare and share service reports, invoices and relevant machinery records.
• Communicate with customers about work, appointments and support.
• Maintain business, accounting and tax records.
• Protect our website, systems, staff and customers, and investigate suspected misuse.
• Understand and improve our website and services, where permitted.

Our lawful grounds for using information

Data protection law requires us to have a lawful reason for using personal information. Depending on the circumstances, we rely on:

• Steps taken at your request: for example, responding to a quotation request.
• A contract: where we need information to provide an agreed service or manage our relationship with you.
• Legal obligations: for example, keeping required accounting records.
• Legitimate interests: for running and improving our business, keeping records, providing customer support and protecting our systems. We consider the impact on your privacy when relying on this basis.
• Consent: where required, such as for non-essential cookies or similar technologies.

Where we rely on consent, you can withdraw it at any time.

Who we share information with

We may share relevant information with service providers who help us operate our business. Depending on the service involved, these may include website hosting, email, IT support, job-reporting, invoicing, telematics or accounting providers.

We require service providers to protect information and use it only for the services they provide to us. We may also share information where required by law or where necessary to establish, exercise or defend legal claims.

Our website includes a link to a separate telematics login service. If you use that service, its provider may handle information under its own privacy terms. We do not control the provider’s systems or privacy practices.

How long we keep information

We keep personal information only for as long as it is needed for the purposes described in this policy. The period depends on the type of information and why we hold it.

For example, we may keep enquiry information for a reasonable period after the enquiry has been resolved, and retain customer, service, invoice and accounting records for as long as needed to manage the customer relationship, meet legal requirements and deal with potential disputes. When information is no longer needed, we securely delete it or make it anonymous.

Cookies and website data

Our website may use cookies or similar technologies that are necessary for its basic operation, security or accessibility. We will ask for your consent before using non-essential cookies, such as those used for analytics or marketing, where required.

You can change your cookie choices using the website’s cookie settings, if available. Your browser may also allow you to block or delete cookies. Blocking some cookies may affect how parts of the website work.

Keeping information secure

We use appropriate measures to protect personal information against unauthorised access, loss, alteration or disclosure. No method of sending or storing information is completely secure, but we take reasonable steps to protect the information we hold.

Your data protection rights

Depending on the circumstances, you may have the right to:

• Request a copy of your personal information.
• Ask us to correct information that is inaccurate.
• Ask us to delete information or restrict how we use it.
• Object to certain uses of your information.
• Ask for certain information in a portable format.
• Withdraw consent where we rely on consent.

To exercise a right, contact us using the details in the Who we are section. We may need to verify your identity before responding.

You can also complain to the Information Commissioner’s Office (ICO) if you are concerned about how we use your information. The ICO’s website is ico.org.uk.

Links to other websites

Our website may link to external websites or services. This policy applies to Hickmott Plant Services Limited and our website; it does not cover the privacy practices of other organisations. Please check their privacy information when you visit their websites.

Changes to this policy

We may update this policy when our services or the way we use personal information changes. The latest version will be published on this page with its updated date.